Check your phone once and tell how many messaging apps are there?
Skype, Slack, Kik, Whatsapp, Facebook Messenger, Hangouts, Allo or WeChat – we can bet that the number should be 3 to 4 at least. In true sense, they’ve replaced the home screen for most of us, till the time our phones are kept unlocked.
Do you know why?
That’s because humans love to interact – period.
From an NLP-based program ELIZA (1961) to Google’s latest chatbot ‘Google Assistant’ (2016) in Allo or Mitsuku by PandoraBots, the thing which never changed is people’s inclination towards conversational interaction. They want things to be simply accessible. So it can be deduced that an artificially-built program in their contact list (chatbot), which is able to argue, negotiate, and most importantly ‘understand their customized issue’, will surely become their favourite in no time.
Okay, we admit that it may sound quirky to say at present, but we are obviously talking about the future. We are talking about the time when these bots will be far smarter and faster than they currently are. With having instant access to all information you need, they will most probably be the one who’ll understand you precisely – more than a human.
Wait, don’t you know about chatbots?
First things first! Know it here:
Chatbots are more like the conversational personal assistants, which can revert to your queries with customized messages, search results, images or more (and that’s going to increase with time).
Why are we so sure about them, replacing the mobile applications soon?
There are numerous reasons for that:
- Applications vs chat apps
Conversion is the result of engagement. It is found that mobile users are giving their 80% of the time to 2-3 apps and all of these are messaging apps. Building a mobile app is a costly affair and costlier is to promote it in the throat-cutting competition, where people have got numerous alternatives to fulfill their needs. Some points to understand are:
- 80% of people do not use an app after using it once.
- There are fair chances that your app will be uninstalled after several usages (phone’s space is precious. You know, right?)
- More than half of the total mobile phone users install 0 apps per month.
- Out of 30-32 apps installed on a mobile phone, 20-25 are hardly opened once in a week.
The statistics and facts clearly show what should be preferred to get the real conversions (among the chat apps or your custom-build application). So, the smart way is obviously to get your AI-enabled chatbot developed which can ‘talk’ to your audience without unnecessarily bringing out of the messaging chores.
You have to book a hotel – somewhere, for a certain time period and within some specific budget.
Whom will you prefer to have as the helper… a human attendant or an app?
In the case of a human attendant, you will be able to convey your custom requirements easily, negotiate and discuss. On the other side, mobile apps will appear proficient in providing you with a good listing of deals to compare.
Chatbots will actually be able to do both tasks altogether very soon. No doubt, you will prefer to consult with them at that time.
Apparently, chatbot doesn’t have any specific visual layout. So, you will be focusing on making the same program smarter. Every new message will have a different reply, which means we aren’t missing out to keep the people curious here. Hence, bots won the game at this point too.
Got enough reasons to launch a chatbot over a mobile app?
Ask Techechelons to help you in chatbot development so that you can come up with something great, and not just a common mobile app. All of us know, adopting early is always advantageous if you know how potent technology is going to be.